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Here is what I learned. Myself and my wife bought over 12k in furniture paid it all up front. They didn't deliver on the scheduled time and when we paid can you believe even with a Cashiers Check from the bank they said there would be a ten day hold and furniture...
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2.2
I didn't like
  • Way this was handled
  • How they handled my payment
  • Customer service
#930365
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I went looking for a good mattress after having major back surgery. I had told the salesman that I had did a test on line at Simmons.com and I needed a plush mattress. I was hoping he would be able to explain the differences in mattresses but did not explain...
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#923602
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Worst experience ever! Three people lied about the warranty and what it covers. If I had known it didn't cover scratches I would have never have purchased the furniture! They even agreed they informed me wrongly. It was a nightmare from the beginning after a guy tied...
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1.0
#923582
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Slumberland Furniture Customer Care Review

Slumberland Furniture
#948177
1.2
Details
I bought a mattress and it is broken after owning less than a year. Slumberland expects me to pay $35 for an employee to come to my home and take photos. I sent photos following their specifications and they keep finding excuses to nit accept them. Customer Service is rude. I will never buy from them again.
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Advertised vs Delivered
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Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Mattress Review

Slumberland Furniture
#836598
1.2
Details
I bought a mattress. for my son which was not firm enough for him. We called Slumberland in Sioux Falls, SD and asked to exchange it . They would not let us exchange it! What a way to treat your customers! I will never purchase any of my furniture at Slumberland again . Worst customer service ever!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Furniture Review

Slumberland Furniture
#689019
3.7
Details
I ordered an item for my wife for our anniversary under my name and phone number for a suprise. Somehow the store ended up calling my wife repeatedly when the item came in and ruined the suprise. They spent more time worrying about getting a few dollars of commission insted of listening to what i needed and what i was buying the item for. Very disappointed
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Reliability
Style and Design
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Couch Review

Slumberland Furniture
#609890
1.0
Details
DO NOT BUY FROM SLUMBERLAND FURNITURE!!!! bout a couch for $2500 and it broke not even a month after getting it home . I've been fighting with the store for almost a year and the manager just told me I was a slob and that's why my furniture was falling apart!!!! HORRIBLE CUSTOMER SERVICE EVEN WORSE FURNITURE!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
The St Paul, MN store sold me a bed frame with bed bugs in it and is refusing to take care of the problem. $3000 + out of pocket plus not sleeping and busting *** for 3 weeks dealing with the problem. Plus the cost of the bed. Everyone should know that these items...
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1.0
#916676
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I bought a bed from slumberland along with three thousand dollars worth of livingroom furniture. I had the sealy mattress for one day, and decided it was the worst bed I had ever slept on. When two people sleep on it the middle falls in. You end up rolling into each...
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1.8
Long Lake, Minnesota
#915770
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BED BUGS Slumberland Furniture Clearance stores sell customer returned items. i know this because I did call them and verified it. I now have bed bugs from a wood bed frame i purchased from them. After initially stating they would do something about it, their...
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1.0
#914122
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I have purchased many pieces of furniture from Summerland recently I purchased a love seat that turns into a sleeper and a recliner I was very upset with the delivery man who damaged my house while trying to deliver the love seat the love seat opens up and it has a big...
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#906904
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I also was contacted by Slumberland after buying the protection plan for 200 dollars or 1 penny less than that, and when asked what I needed to have fixed, I told them the chair which I bought in 2011 and after 3 days it broke so I immediately called Slumberland where...
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1.3
West Saint Paul, Minnesota
I didn't like
  • Furniture protection plan is a scam
#883109
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I purchased a leather sofa and recliner from Slumberland approximately five years ago, as well as a Furniture care protection plan which cost me $199.99. The recliner mechanism on the sofa that makes the recliner recline broke off (plastic) and I am now unable to...
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1.0
Product
I didn't like
  • Customer service
  • Bogus
  • False information and bogus scam
#860685
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I will never shop at a Slumberland Store again! The sales tactics they have are incredible and as long as they have their money they then no longer care about you as a customer. I can not even get a refund, it has to be store credit. I have no desire to ever step...
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Anonymous
Anonymous

I am too been had at Scumberland. Yes, scumberland that's my wife and I called this store these days. Bought the mattress, went bad, called customer service no respond for 4...

1.7
Red Wing, Minnesota
I didn't like
  • Deceptive pricing practices
  • I do not like the way they treat you like you are lying
#845213
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