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  • Customers like
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  • Customers don't like
    • Sales tactics4
    • Customer service4
    • Way this was handled3

I ordered an item for my wife for our anniversary under my name and phone number for a suprise. Somehow the store ended up calling my wife repeatedly when the item came in and ruined the suprise. They spent more time worrying about getting a few dollars of commission insted of listening to what i needed and what i was buying the item for. Very disappointed Add comment

  • Aug 22
  • Furniture and Decor
  • Des Moines, Iowa
  • La Z Boy Chair
  • 8
  • REVIEW RATING 3/5

I just returned a chair today because I have been bitten several times by bed bugs living in the chair. They are refunding my money and I am going to pursue them in court. I bought the chair in February of this year and when an arm on the chair broke and a technician came to fix it a bunch of bugs came out of the chair, he told me to return the chair. So they agreed to take the chair back and... Read more

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  • Aug 22
  • Furniture and Decor
  • Newton, Iowa
  • Loveseat
  • 8
  • REVIEW RATING 4/5

WE ordered a love seat and two recliners. MY wife decided she did not want this particular set of furniture. The salesperson we dealt with called us and accused us of purposely calling back on his two days off, and asked us why we decided to cancel our order. We assured him we did not know his schedule and apologized for not talking directly with him. He got very angry with me and told me we... Read more

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  • Jul 22
  • Furniture and Decor
  • Omaha, Nebraska
  • Slumberland Furniture
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

Horrible experience! Furniture is poorly made and the customer service if you have a problem is as bad as it gets! Be smart and buy elsewhere. These people don't know how to treat their customers or stand behind their products. Read more

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  • May 14
  • Furniture and Decor
  • Saratoga, Wyoming
  • Sofa
  • 99
  • REVIEW RATING 3/5

Purchased sofa and the extended warranty. Got it home and upon inspection found that the back was broke and defective. Sent email and never got a response. I called and they refused to resolve the issue and told me it wasn’t covered by warranty and that it was my fault. Worst customer service I have ever had. Beware that the warranty plans do not cover anything and are a waste of your money. I... Read more

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  • Apr 18
  • Furniture and Decor
  • Janesville, Wisconsin
  • Table
  • 145
  • REVIEW RATING 4/5

We paid half down in March for a sofa, chair, coffee table and side table. Before I review the customer service, I would like to say that the merchandise is (so far) very good. The salesman that met us at the door when we first got there was cordial enough but when my husband asked about the tables we were interested in and if they were made in the USA, he didn't know at first and went to ask... Read more

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  • Apr 02
  • Furniture and Decor
  • Cedar Rapids, Iowa
  • Recliner
  • 157
  • REVIEW RATING 4/5

My wife and I priced a Lazyboy recliner while visiting brother. We wanted to buy local, but SL was the only local vendor. We're both suit and tie 35 year olds, wife is pregnant, weekends we do grungies. I was in a zip up hoody, so they sent over the least experienced salesman. We told him we wanted to price and buy, and that we had exact model picked out. 1.5hr later after 3 times coming back to... Read more

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  • Mar 23
  • Furniture and Decor
  • Osage Beach, Missouri
  • Bed
  • 116
  • REVIEW RATING 4/5

Before you buy anything from Slumberland make sure you check the price on-line. There "Overstock Elimination Sale" is a hoax. We recently purchased 2 beds from them and were told that was the lowest price they could possibly do. We liked the beds and thought it was a pretty good deal only to find the beds price online was less. I will not go back. I do recommend to anyone who wants to shop... Read more

Was this review helpful? 1 0

DO NOT BUY FROM SLUMBERLAND FURNITURE!!!! bout a couch for $2500 and it broke not even a month after getting it home . I've been fighting with the store for almost a year and the manager just told me I was a slob and that's why my furniture was falling apart!!!! HORRIBLE CUSTOMER SERVICE EVEN WORSE FURNITURE!!!! Add comment

  • Feb 23
  • Furniture and Decor
  • Ozark, Missouri
  • Lazy Boy Recliner
  • 134
  • REVIEW RATING 4/5

I ordered and paid for a Lazy Boy custom rocker/recliner that cost over $1500 on Jan 15, 2015 in the Springfield Missouri Slumberland Furniture store. An incorrect chair was delivered six weeks later. I contacted the store manager to advise him. He told me that I can keep the delivered chair until the correct chair could be delivered. (another 6 weeks). As I did not want to be responsible for the... Read more

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