1.4
  • Customer service4 votes
  • Sales tactics3 votes
  • Way this was handled2 votes
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  • Apr 18
  • Furniture and Decor
  • Janesville, Wisconsin
  • Table
  • 14
  • REVIEW RATING 4/5

We paid half down in March for a sofa, chair, coffee table and side table. Before I review the customer service, I would like to say that the merchandise is (so far) very good. The salesman that met us at the door when we first got there was cordial enough but when my husband asked about the tables we were interested in and if they were made in the USA, he didn't know at first and went to ask... Read more

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  • Apr 02
  • Furniture and Decor
  • Cedar Rapids, Iowa
  • Recliner
  • 38
  • REVIEW RATING 4/5

My wife and I priced a Lazyboy recliner while visiting brother. We wanted to buy local, but SL was the only local vendor. We're both suit and tie 35 year olds, wife is pregnant, weekends we do grungies. I was in a zip up hoody, so they sent over the least experienced salesman. We told him we wanted to price and buy, and that we had exact model picked out. 1.5hr later after 3 times coming back to... Read more

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  • Mar 23
  • Furniture and Decor
  • Osage Beach, Missouri
  • Bed
  • 46
  • REVIEW RATING 4/5

Before you buy anything from Slumberland make sure you check the price on-line. There "Overstock Elimination Sale" is a hoax. We recently purchased 2 beds from them and were told that was the lowest price they could possibly do. We liked the beds and thought it was a pretty good deal only to find the beds price online was less. I will not go back. I do recommend to anyone who wants to shop... Read more

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DO NOT BUY FROM SLUMBERLAND FURNITURE!!!! bout a couch for $2500 and it broke not even a month after getting it home . I've been fighting with the store for almost a year and the manager just told me I was a slob and that's why my furniture was falling apart!!!! HORRIBLE CUSTOMER SERVICE EVEN WORSE FURNITURE!!!! Add comment

  • Feb 23
  • Furniture and Decor
  • Ozark, Missouri
  • Lazy Boy Recliner
  • 85
  • REVIEW RATING 4/5

I ordered and paid for a Lazy Boy custom rocker/recliner that cost over $1500 on Jan 15, 2015 in the Springfield Missouri Slumberland Furniture store. An incorrect chair was delivered six weeks later. I contacted the store manager to advise him. He told me that I can keep the delivered chair until the correct chair could be delivered. (another 6 weeks). As I did not want to be responsible for the... Read more

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  • Feb 03
  • Furniture and Decor
  • Odell, Illinois
  • Dresser
  • 103
  • REVIEW RATING 4/5

I ordered my bedroom furniture from Slumberland in Decatur Il. I got the dresser home only to open the box and find it was the wrong color so back to the store it went and two weeks later I finally got the right one. I ordered the nightstand only to get it home and find split in the top and a chip out of the front. I called the store to let them know and see what could be done and was told the... Read more

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  • Jan 26
  • Furniture and Decor
  • Minneapolis, Minnesota
  • Bed
  • 67
  • REVIEW RATING 4/5

Purchased a bed for the son, the box spring broke and they wanted us to pay for a claims specialist to come out to the house and look at it. Not going to happen so I returned it to the store. They eventually scheduled a delivery of the now box spring. We were some what satisfied. Purchased a new bed for the daughter. Noticed the Son's bed had sunk in the middle. Started a new claim. Went to... Read more

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Ordered dresser. Drawers were not strsight. Paid for item prior to the month it took to get it in. Ssid it eould take 7-10 dayd to get credit back when they have already had my money for a month. Did not redolve the issue. Poor quality furniture. Do not buy from them. Not friendly and they do not stand behind their furniture! Add comment

  • Jan 19
  • Furniture and Decor
  • Saint Joseph, Minnesota
  • Power Reclining Loveseat
  • 59
  • REVIEW RATING 3/5

Purchased a power reclining loveseat Sept 2014. Got a call from Franklin to unplug due to the possibility of fire. They are still looking into it.Called Slumberland in St. Cloud MN where I purchased it. They said it is Franklin's problem NOT thiers.They said you can still use it, just unplug it when you are not using it. I didn't pay 1300.00 for a piece of furniture i need to keep plugging in and... Read more

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Warranty purchased not happy with service.Warranty company not flexible with scheduling to repair item. Already having same problem that they came out to fix. My puppie has almost swallowed the screws several times. Add comment

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