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  • Customer service2 votes
  • Way this was handled1 votes
  • Sales tactics1 votes
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  • Feb 23
  • Furniture and Decor
  • Ozark, Missouri
  • Lazy Boy Recliner
  • 14
  • REVIEW RATING 4/5

I ordered and paid for a Lazy Boy custom rocker/recliner that cost over $1500 on Jan 15, 2015 in the Springfield Missouri Slumberland Furniture store. An incorrect chair was delivered six weeks later. I contacted the store manager to advise him. He told me that I can keep the delivered chair until the correct chair could be delivered. (another 6 weeks). As I did not want to be responsible for the... Read more

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  • Feb 03
  • Furniture and Decor
  • Odell, Illinois
  • Dresser
  • 71
  • REVIEW RATING 4/5

I ordered my bedroom furniture from Slumberland in Decatur Il. I got the dresser home only to open the box and find it was the wrong color so back to the store it went and two weeks later I finally got the right one. I ordered the nightstand only to get it home and find split in the top and a chip out of the front. I called the store to let them know and see what could be done and was told the... Read more

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  • Jan 26
  • Furniture and Decor
  • Minneapolis, Minnesota
  • Bed
  • 35
  • REVIEW RATING 4/5

Purchased a bed for the son, the box spring broke and they wanted us to pay for a claims specialist to come out to the house and look at it. Not going to happen so I returned it to the store. They eventually scheduled a delivery of the now box spring. We were some what satisfied. Purchased a new bed for the daughter. Noticed the Son's bed had sunk in the middle. Started a new claim. Went to... Read more

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Ordered dresser. Drawers were not strsight. Paid for item prior to the month it took to get it in. Ssid it eould take 7-10 dayd to get credit back when they have already had my money for a month. Did not redolve the issue. Poor quality furniture. Do not buy from them. Not friendly and they do not stand behind their furniture! Add comment

  • Jan 19
  • Furniture and Decor
  • Saint Joseph, Minnesota
  • Power Reclining Loveseat
  • 34
  • REVIEW RATING 3/5

Purchased a power reclining loveseat Sept 2014. Got a call from Franklin to unplug due to the possibility of fire. They are still looking into it.Called Slumberland in St. Cloud MN where I purchased it. They said it is Franklin's problem NOT thiers.They said you can still use it, just unplug it when you are not using it. I didn't pay 1300.00 for a piece of furniture i need to keep plugging in and... Read more

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Warranty purchased not happy with service.Warranty company not flexible with scheduling to repair item. Already having same problem that they came out to fix. My puppie has almost swallowed the screws several times. Add comment

  • Jan 06
  • Furniture and Decor
  • Delta, Ohio
  • Recliner
  • 94
  • REVIEW RATING 4/5

We recently purchased an expensive couch from Slumberland furniture. Less than 5 months later we were told that the automatic recliners on it had started 2 fires that they know of so far and needed to be disconnected. Since their researchers didn't have a solution for this yet I called to see if we could get our couch replaced for a manual version of the same product. The answer was a firm no. So... Read more

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  • Jan 02
  • Furniture and Decor
  • Decatur, Illinois
  • Lazy Boy Recliner
  • 76
  • REVIEW RATING 4/5

I am going through the same situation...I purchased a Lazy Boy couch, love seat and recliner...The couch and love seat were delivered six weeks (I was told it would be 4-6 weeks but probably 4 weeks) but the recliner STILL hasn't been delivered and every time I talk to someone at Slumberland they make me feel like I'm a criminal for asking about it!! This set was purchased on Nov 1st and was to... Read more

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  • Nov 01, 2014
  • Furniture and Decor
  • Billings, Montana
  • Furniture
  • 1
  • 1
  • 205
  • REVIEW RATING 4/5

My wife was shopping at the store in July and was told by the sales manager that if she did not buy today she would never get the same price ever again.It should have been a sign to stay away. They have nice furniture, our price started at $11,000 and dropped to $4600.Their high pressure sales tactics are dishonest and lack integrity. I returned to the store by myself and got the same price two... Read more

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  • Oct 28, 2014
  • Furniture and Decor
  • Grand Island, Nebraska
  • Sectional Couch
  • 99
  • REVIEW RATING 4/5

I bought a leather couch in 8/13 and the ARM is peeling.I CALLED THEM N THEY TOLD ME I would have to pay to have it fixed. This is bull I also bought the 5 year protection contract. The couch was 1300.00. I told them I didn't have the money to pay to have it fixed. I am a 71 yr old women with a collapsed lung n lots of doctor bills. Why do I have to pay, they ripped me off n I want some one to... Read more

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